Last Updated: [27-March-2025]
1. Returns
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Eligibility for Returns
To qualify for a return, the item must:
✔ Be in the same condition as received (unworn, unused, with tags).
✔ Be in its original packaging.
✔ Include the receipt or proof of purchase.
How to Request a Return
To initiate a return, please contact us at:
📧 Email: [email protected]
Returns must be sent to the following address:
📍 Return Address:
G-33, Ground Floor, Central Plaza, Saddar, Karachi, Sindh, 75800, Pakistan
Important Notes:
- If your return is approved, we will provide a return shipping label and instructions.
- Returns sent without prior approval will not be accepted.
- If you are returning from outside Pakistan, shipping times may vary.
For any return-related queries, feel free to reach out at [email protected].
2. Damages & Issues
Please inspect your order upon receipt. If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately, so we can evaluate and resolve the issue.
3. Non-Returnable Items
We do not accept returns for:
❌ Perishable goods (food, flowers, plants).
❌ Custom products (special orders, personalized items).
❌ Personal care items (beauty & hygiene products).
❌ Hazardous materials (flammable liquids, gases).
❌ Sale items & gift cards.
If you’re unsure whether your item is eligible for return, contact us before sending it back.
4. Exchanges
The fastest way to get a replacement item is to:
1️⃣ Return the original item (following the return process).
2️⃣ Place a new order for the desired item separately.
5. European Union – 3-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 3 days, for any reason, without justification.
Items must meet the same return conditions (unworn, unused, in original packaging, with proof of purchase).
6. Refunds
- Once we receive and inspect your return, we’ll notify you of the approval status.
- If approved, your refund will be processed back to your original payment method within 10 business days.
- Refund processing time may vary based on your bank or payment provider.
🔹 If more than 15 business days have passed since approval and you haven’t received your refund, contact us at [email protected].